Resource Hub
Get more from your NDIS with our carefully crafted Kinora resources. Dive into expert articles, handy worksheets, and insightful videos—all designed to simplify and empower your journey.
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When your hard job gets harder: working with challenging clients and feedback.
What do you do when your already hard job gets that much harder? Do you have processes and checklists to lean on in times of stress? Check out our process list for when things hit the fan.
Take a good look in the mirror: how client feedback can build trust, grow your business and make you compliant.
Do you actively seek feedback from your clients with the intent to learn from it - rather than be defensive and put out fires? How do you integrate feedback mechanisms into your daily work life?
Service Provider Webinar: Grow your NDIS Business based on success
The Kinora team were joined by Bessi Graham of Benefit Capital to discuss how we define ‘Success’ as a Service Provider business in the NDIS industry.
The argument for NDIS Service Provider compliance and registration: The pitfalls and the (necessary) yardsticks.
Registration and compliance for NDIS Service Providers is dominating reform discussions at the moment; but what points are at each end of the see-saw? What are your biggest hurdles when it comes to compliance and how do you see the way forward for the NDIS industry as a whole?
Grow your NDIS business based on success
Do you understand what you already do well in your NDIS Business? Have you explored expanding your business from a place of success? There are so many other ways of measuring success, other than revenue, and here are some suggestions for how you can capitalise on them.
Service Provider: NDIS Business SWOT Analysis worksheet
A SWOT Analysis is a great tool to help you gain
insight into the internal and external factors that influence oyur NDIS business. Work through the worksheet here and share your insights in the Kinora Providers Only channel.
Two ways to grow your NDIS business and positively impact more participants
The NDIS is currently in the early stages of massive change. What won’t change once recommendations and guidelines have been implemented is that people living with disabilities will still require support services. Here are two ways you can approach growing your service-based business in the NDIS space.
Service Provider Webinar: Future-proof your NDIS Business and PACE Update
Together with our special guest NDIS expert, Sally Coddington, Principal Consultant at DSC, in this webinar we look at ways for NDIS service providers to fortify their business, while integrating PACE and it’s principles into their everyday business operations.
How to “Future-proof” your NDIS business amid industry change
There is one constant about business in the NDIS industry: Change. Here are some business priorities to ensure that, whenever change occurs, you and your business are able to weather the storm.
NDIS Service Providers: Why using expectations from the NDIS Code of Conduct is not a good marketing strategy for your business
While the principles of respect and dignity are essential components of quality care within the NDIS, service providers need to recognise they must go beyond these basics in their marketing efforts.
Service Provider: Unique NDIS Value Offering Worksheet
Adapted for the NDIS marketplace, work out the real value of your services with this Kinora worksheet. Figure out who your customers are, what services they need from you to solve their problems and how you stepping in benefits them.
Service Provider: Your NDIS Business Visibility Checklist
Want to know how to be more visible to your potential clients? Check out this checklist of 10 things to consider to make sure you’re front and centre with your ideal client. This list is NOT exhaustive and does not guarantee clients but its a great start!
Informed Consent Worksheet
Many service providers require you to sign a consent form before they begin their service. These forms can sometimes be filled with confusing jargon, so this worksheet is here to simplify the process and help you consider the key points.
Supported Decision Making Agreement
If you need to make a decision - big or small - this worksheet can help you understand how you would like to be supported. Think about your needs, preferences, and challenges, and make sure your choices reflect your values and goals.
What potential NDIS clients really want to know about you - Webinar replay
A panel discussion with a busy and experienced support coordinator and an NDIS participant as they talk about how they find, assess and decide to try a service provider.
NDIS Service Agreement Template
This NDIS Service Agreement template can be used as a formal agreement between a service provider and a participant. It will help everyone understand what to expect and how to work together.
Provider Difficult Conversations - price changes & charges
As a provider there can sometimes be difficult conversations that need to be had. This worksheet provides scenarios to help you strategise how to discuss them.
NDIS Sole Trader Foundations of Bookkeeping, presented with okke - webinar replay
Knowing how to set up and systemise your bookkeeping, invoicing and cashflow systems is a key part of running a successful business - no matter the industry. However, having the specialised information delivered specific to working within the NDIS system is priceless.
NDIS Basics for Service Providers: Understanding the Participant's NDIS Journey - webinar replay
In this webinar we walk through the NDIS journey that your clients are on, so you can see where you fit in and add extra value. Knowing what your NDIS client must go through will give you a better perspective on how you can help and be part of the solution to them.
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